Account Director at Engage121, Inc. (New York, New York)

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Job Description - Client Service Account Director

Support the growth of the business through strong client relationships and a thorough understanding of the value that Engage121 can add
Maintain program of regular client contact including strategic counsel, presentations, long-term plan development, etc.
Coordinate internal resources to deliver contract expectations, meet service level agreements and achieve overall performance objectives
Ensure profitability of the company by meeting or exceeding business forecasts for client retention and increased revenue per client while maintaining expected margins.
Foster a customer first culture through a constant focus on the needs of our clients, driving improvements in the end-user experience
Serve as primary point of contact for all internal departments on client issues

Knowledge, Skills and Experience

BA or BS in Marketing Communications, Business or related field
3-5 years of Client Service / Account Management experience
Digital acumen and solid experience with social media
Outstanding relationship building and client management skills
Proven ability to work strategically
Commercially astute with strong understanding of value drivers
Passionate about the customer and improving the customer experience
Motivated and self-driven
Excellent oral and written communication skills
Ability to travel up to 50%

Openings exist in our offices in both Norwalk, CT and New York, NY.

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